Practice the process "electronic airport" project to effectively resolve conflicts

Practice the process "electronic airport" project to effectively resolve conflicts

Source: Civil Aviation Resource Net Expert Author: Ni Haiyun 2010-12-02 14:12:04 I have two sentences ( 0 )

[ professional classification ] airport operation [ Article ID ] 37-2010-0130

With the advancement of new technologies, we are enjoying more and more conveniences brought about by the new technological revolution, and it is no exception in air transportation. The rapid advancement of aviation technology has made the earth more and more flat.

However, we can see various check-in ports in the airport terminal, first check the passport or identity documents; secondly, check-in counter check-in; then the check-in port of the departing passenger; finally there may be there at the gate A monitoring and inspection. Since the September 11th incident, airports around the world have increased security. Some US airports have set up technologies such as iris inspection and fingerprint contrast recognition to prevent unrelated people from entering the isolation zone. The terrorist attacks on the airport in the United Kingdom have prevented various liquid items from being taken on board.

For the airport, it faces the contradiction of security and convenience, and how to make it think about it when it comes to establishing a precise balance between the two. For travelers, what they want is very simple – fast and convenient, and the more check-in, the more trouble it takes. We can imagine that due to the increase in the security inspection process time, the passengers will be given a corresponding increase in the time in the terminal building. The resulting social welfare and personal economic losses may not be small.

This article mainly introduces the electronic airport project of Narita Airport in Japan. As Japan's most important international hub, it also faces great pressures. How can we effectively resolve the contradiction between safety and convenience? Through the Electronic Airport Project, Narita Airport is working hard to find a solution.

"Electronic Japan" strategy

On May 20, 1978, the airport was put into operation. There were two runways in total. In the fiscal year 2007, the passenger throughput reached 35.6 million passengers and the cargo throughput reached 2211826 tons. The airport has two terminal buildings, of which T1 South Building is mainly Star Alliance and ANA; T1 North Building is mainly SkyTeam; T2 is for oneworld and Japan Airlines. The airport brings together members of the major aviation alliances around the world, mainly to help airlines successfully cooperate and transit the joint business.

If you want to mention the electronic airport project, we must first describe the Japanese government's initiatives. It attaches great importance to IT and Internet technologies. As early as June 2001, the government announced the “Electronic Japan” strategy. The core contents include:

· Establish advanced high-speed Internet infrastructure

· Establish an advanced education system and human resources library

· Advance e-commerce transactions

· Enhance government work processes and public services

· Establish information security and reliability

In January 2006, the government announced the revised “Electronic Japan” strategy again. “Japan needs to realize the following society: The benefits of IT can be provided to everyone at any time and anywhere.” It is also mentioned in this strategy. The SPT (Simplify Passenger Flow) concept, “establishing automation of identification and passenger processes, fully optimizing airport processes to make airports safer and faster.” The government plans to establish a safe and fast airport process in fiscal 2008. , by the 2010 fiscal year and East Asian countries to establish an international mutual recognition process.

The core of SPT is "one-stop inspection." The information of the passengers can be quickly transferred at each inspection port. The trend in the aviation industry is to streamline these processes through the use of biometrics, automated check-in procedures, and electronic travel documents.

Various SPT projects came into being, but how to establish a dialectical unity in the areas where security and convenience are contradictory? Let us look at the practice of Narita Airport.

Practice the process

As early as the 2002 fiscal year, the airport had already launched the SPT experimental project, and implemented the iris and facial feature recognition technology test in cooperation with Japan Airlines.

In the fiscal year 2003, the airport cooperated with ANA Airlines to simplify the process by using facial feature recognition technology for passengers who use mobile phones to perform check-in procedures in advance, and cooperated with Incheon Airport in South Korea to conduct international trials for non-Japan. Can passengers take the appropriate process. At the same time, Japanese airlines must find ways to deal with fierce domestic competition. Japan's Shinkansen links almost all major cities on the island. This is one of the fastest-running rail networks in the world, with a speed of 300 km/h, which gives passengers more choices. ANA has designed the “Skip (Skip)” project, which allows domestic passengers to skip the check-in process directly and go directly to the boarding gate. Since 2005, the company has sent 2D barcodes or identification chips via mobile technology. Passengers perform information scanning and identification at the security gate and then scan the information again before boarding.

In these experiments, the airport has set up a priority channel for passengers who have declared their biometric characteristics and stored relevant information (including passport information) in advance. For the airport, it believes that the resulting time savings can be used for passengers who do not have prior registration, and can increase inspections to further ensure safety. However, the above experiments are limited to the procedures related to airlines and airports, and the inspection of passports is still in accordance with the traditional process.

With the joint efforts of airlines and airports, the electronic airport project is progressing steadily. Here, we must mention the role played by the government, because all kinds of travel documents are officially confirmed, and if the documents are implemented electronically, the efficiency gains will be obvious.

In the fiscal year of 2004, the Japanese government began to add IC chips to its passports. Since February 2004, the government has vigorously promoted the electronic Japanese project and clearly defined various parameters of the "e-passport". First of all, the e-passport was issued among the persons holding the diplomatic passport and the IC card (SPT card). Under the unified coordination of the Japanese Ministry of Justice, the passport checkpoints that were originally operated according to the traditional procedures were also reformed. A series of experiments were carried out on the passenger inspection ports involved. The relevant departments of the Japanese government have implemented division of labor cooperation. For example, the Ministry of Land, Infrastructure, and Transport of Japan is responsible for the implementation of the “electronic check-in” project; the cabinet officially implemented the e-passport, and the Ministry of Justice is responsible for implementing the automated process of passport control.

For Narita Airport, in order to speed up the progress of the experiment, first on the air travel frequent flyers, they use the self-service value cabinet to check-in procedures, and then pass the biometric identification method to check the passport at the automatic gate (Autogate). The Justice Department launched the Autogate process in August 2007. This technology is aimed at holding SPT cards in hand (published by the Ministry of Land, Infrastructure, Transport and Tourism) to quickly pass Autogate. During the test period, passengers departing from Narita Airport on ANA and JAL aircraft participated in this new process. About 2,300 passengers participated in the experiment, and about 70% of the visitors participated in the survey. 80% of them said that these new measures can help reduce the various processes in the terminal and save a lot of time.

As we all know, the most important check in the passport is to look at the photos, but there can be a lot of sneak peeks, otherwise we will not see the global smuggling. Using biometrics will bring the world into a new era of security. The figure below is a flow chart of the electronic check-in.

Electronic airport concept

In line with the development of the electronic airport project, in 2004, the United Airlines and the ground transportation company carried out three experimental projects:

1. “Two-handed empty” operation experiment: From March 2004 to March 2005, it was a one-year test: the passengers handed over the baggage to the ground transportation company before departure, and went through the formalities at the airport, then boarded the plane directly. Baggage was picked up at the destination station, during which time more than 10,000 passengers participated in the experiment and were satisfied with the new process. In the 2005 fiscal year, the airport matched the current two-handed air travel process with the tour group's process. The goal is that the baggage of the tour group can be sent directly to the hotel where the destination station is staying. The tour group members can skip the heavy luggage from the luggage. The airport came out and boarded the coach, then got off and dragged the suitcase to the hotel. This process is convenient for passengers on the one hand. After all, you don't have to carry your suitcase with you in the terminal building. You can walk around in various shops. On the other hand, the front page of the airport's traditional check-in counters can reduce working hours and shorten the queue of passengers.

2, electronic label scanning technology: At present, the vast majority of luggage labels are paper two-dimensional barcodes, the accuracy of barcode scanning at Narita Airport can generally exceed 90%, but the global average is only about 70%. Radio frequency RFID tags are the solution. As long as the chips are not damaged, the accuracy rate will be as high as 100%. As early as 2002, the Ministry of Transport of Japan established the "Advanced Baggage Operating System Committee" to promote the transportation of error-free baggage. From April 2004 to December of that year, Narita Airport experimented with 200,000 electronic tags. In addition to Narita, there are four international airports participating in the experiment: New York's Kennedy, Vancouver, Frankfurt and Schiphol, all equipped with the corresponding antenna and scanning system, with an average accuracy of 98.84%. Moreover, the transfer of baggage information between airports is also very accurate, which greatly reduces the baggage error rate.

3. Japan-US UHF RFID Experiment: During the April-May 2004 period, under the unified coordination command of the US Transportation Security Administration, Narita and Hawaii airports experimented with RFID technology using UHF frequencies. Since 2001, Narita Airport has participated in the IATA's RFID Working Group (now part of the group following the Baggage Working Group). Based on these several experiments, Narita Airport submitted various experimental reports to IATA. In the 2006 fiscal year, the airport and Air France collaborated on RFID experiments.

The author summarizes the concept of the electronic airport as follows:

project content Specific practice
1. Electronic information Airport users can access flight information and various airport-related information via mobile phones and various mobile devices. Before departing to the airport, passengers can use electronic information to learn flight information, plan departure times, and choose the best transportation route. For example, when the airport is crowded, you can choose the most economical route to the airport. If you encounter flight delays, you can freely arrange your time to prevent passengers from flooding into the terminal.
2, electronic check-in Biometrics enhances security, simplifies check-in processes, and reduces passenger waiting time; contactless IC cards allow passengers to pass quickly. 1. Vigorously promote self-service value cabinet services; encourage passengers to log in to the network at home and office to go through the formalities;
2. Reduce the queue time of passengers by prior arrangement of checked baggage;
3. Encourage the use of travel documents (passports and identification) with IC chips.
3, electronic label Mainly refers to the use of RFID technology. 1. At present, it is mainly used in baggage transportation to reduce the baggage error rate;
2. In the future, RFID technology can be embedded on the boarding pass, so that it is convenient to determine the whereabouts of the passengers in the terminal building to avoid the occurrence of a malfunction.
4. Airport network Establish an Internet terminal to establish a network world throughout the terminal through a wide range of broadband wireless connections; publish a wide range of information through mobile terminals. Narita Airport has wireless LAN antennas installed in various locations in the terminal building. Moreover, a desk with a LAN cable is provided at the T1 terminal, and passengers can bring their own computers to the airport and access the Internet via a wired LAN.

A quieter, easier journey – this is what every air passenger wants. More efficient, less flight delays – this is what airlines want to achieve. More cost-effective, faster boarding process – this is the desire of the airport to achieve. Then let the electronic airport come to help!

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